Google Places – Google Removes Offsite Reviews from Google Places

News Flash – Google Removes Offsite Reviews from Google Places

Google has removed customer reviews written offsite from the Google Places pages. Reviews that were written using Google Places are still visible. But, reviews written on third-party sites, such as and, are no longer visible on the Google Places page for a business. But, don’t panic.

Why Were the Offsite Customer Reviews Removed from Google Places?

It’s my opinion that Google may want to emphasize customer reviews written on Google Places…and de-emphasize the reviews written on other properties. Google has added a big red “Write a review” button on the places page for a given business.

Image of Google Places Write a review button

Google Places - "Write a review" button

Non- Google Places Reviews are Still Important

Customer reviews written offsite from Google Places still matter…for two reasons:

  1. People still visit the other sites looking for reviews on a business area (e.g., dog kennels san jose) or a business in particular (e.g., The Happy Houndie Kennel). If your business (or your client’s business) does not have any reviews on the non- Google Places review sites, you (or your client) is invisible to customers.
  2. The customer reviews still count in the search results. For example, Google shows the total number of customer reviews next to a business listing in the search results…whether they come from Google Places or the other customer review sites. More is typically better…especially if they’re favorable reviews.

If you’re a business owner, now you know why the offsite customer reviews disappeared from your Google Places page. I recommend that you continue to encourage your customers to write reviews on the other customer review sites.

If you manage Google Places pages for your clients, now would be a good time to contact them to let them know. It will make you look like you’re on-top of things…and watching out for them.

Don Roberts

Filed Under: Google Places

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Don Roberts